Bays Flowers privacy policy

Bays Flowers is committed to the New Zealand Privacy Legislation in the way it collects, uses, secures and discloses personal information.

The information we collect

We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:

  • Information you provide us when you purchase products or services. This information will include your name, address and contact details, and, if applicable, the name, address and contact details of the recipient of the products and services that you order from Bays Flowers (if the recipient is not you).
  • Information derived from communications between us and you, both about yourself and the recipient of the products or services.

The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself or the recipient, for example, by completing an online form when you request product information, or when you send us email we will record your mail address.

How we use the information that you provide us

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Policy. We will not use your personal information or the personal information of the recipient of the products or services ordered by you for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information or the personal information of the recipient of the products or services:

  • To establish and maintain your relationship as a customer of Bays Flowers.
  • To provide the products and services you have requested from Bays Flowers.
  • To administer and manage those products and services.
  • To answer your inquiry.
  • For direct marketing by email, specials on products or services you have shown interest in.

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Bays Flowers which you would not like to receive, please contact us and we will remove your name from our mailing list. Bays Flowers will not use the personal information of the recipient of the products or services (if that person is not you) for direct marketing purposes.

We will not disclose your identity or any other personal information to the recipient of any products or services that you order from Bays Flowers. If, however, at the time of ordering any products or services from Bays Flowers, you elect to include your name or other details on, or with a delivery of those products or services (for example, on a gift card), you agree to Bays Flowers including those details that you specify with the products or services ordered, and waive any claim that you may have against Bays Flowers in respect of the disclosure of those specific details. Bays Flowers will not disclose any of your personal information other than that specified by you during the placement of your order that is necessary to comply with the reasonable requests contained in your order.

Access to your personal information

In most cases, you can gain access to the personal information that Bays Flowers holds about you, subject to some exceptions allowed by law. If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.

Personal information provided by you in respect of the recipient of products and services

In the circumstance where the recipient of the products and services ordered by you from Bays Flowers is not you (but is instead a third party), Bays Flowers will comply in full with our obligations in respect of that personal information in accordance with the terms of this Privacy Policy. Nonetheless, in providing that personal information to us, you agree (to the maximum extent permitted by law) to indemnify Bays Flowers against any claim, demand or other action made by the recipient in respect of the collection of that information by Bays Flowers.


Bays Flowers will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not always a secure method of transmitting information. Accordingly, Bays Flowers cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorised access or use of that information.

Credit card payments are processed using Stripe secure payment gateway. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. We have gone to every possible length to ensure the security of the information that you provide to us.

Changes to this privacy policy

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website at We suggest that you visit our website regularly to keep up to date with any changes.

Contact us

If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please email us on